Help and support

Getting started

Grouw is free to download on iOS and Android. Sign up with your phone number — we send a one-time code by SMS, so there is no password to create or remember.

You can also start earning at a participating business without installing the app: scan the QR code on their counter or display, verify your phone number, and your points are tracked from your first visit. You can add the app later to see your full rewards card.

The app opens in your device language when it is supported, and you can change your language at any time from account settings.

Earning and redeeming points

Every participating business runs its own rewards program — points, thresholds, and rewards are set by each business individually and are never shared or pooled between businesses.

To earn points, show your QR code at the till and the business scans it. Depending on how a business has set up their program, you might earn points per visit, per service, or after spending over a set amount.

To redeem a reward, the business confirms the redemption in real time — you will see the confirmation appear on your phone. If a redemption looks wrong, you have 24 hours to ask the business to reverse it.

• Points have no cash value: they can only be redeemed for rewards within the business that issued them.
• Nothing carries over between businesses: a coffee shop's points card is entirely separate from a barber's.

Account and security

Grouw uses your phone number and a one-time code (OTP) to sign you in — there is no password. You can also set an optional passcode for faster sign-in on a device you trust.

The first time you sign in on a new device, we ask for a fresh OTP to confirm it is really you. Once a device is trusted, you will not be asked again unless something about that device changes.

If you lose access to your phone number, use the account recovery option on the sign-in screen — you will need a secondary contact method you set up in advance to get back in.

For business owners

You can set up a rewards program from your phone in a few minutes — no card printer, hardware, or contract. Choose how customers earn (per visit, per service, or after a spending threshold), and publish offers or birthday rewards whenever you like.

New business accounts start with a free trial before any subscription charge applies. Pricing is region-specific and shown in your local currency in the app — see the app for current pricing, and our Business terms for how billing works.

You can add staff to help run the counter without giving them full access to your account: supervisors and agents can be granted scoped access to specific branches, and that access can be revoked at any time.

Troubleshooting

• Didn't receive your code?: Check that your phone number is entered correctly with the right country code, wait a minute for SMS delivery, then use "Resend code." If it still doesn't arrive, try again in a few minutes — carrier delays are the most common cause.
• QR code won't scan: Make sure your screen brightness is turned up and the code isn't reflecting glare. If a business's scanner keeps failing, ask them to try again — the failure is logged on our side either way, so a retry never costs you points.
• Points look wrong: Points update in real time, but if something looks off, ask the business directly — corrections and reversals happen through them within the first 24 hours after a transaction.
• A business you visit isn't on Grouw yet: Let them know! We're adding businesses market by market, and word from customers is how most new businesses hear about us.

Still need help?

The fastest way to reach us is through the Help section in the Grouw app, where you're already signed in and we can see the context of your account.

This page is a starting point rather than a full support desk — a dedicated in-app support form with request categories and status tracking is planned but not live yet.